Frequently asked questions
Can my order be sent out on a specific date?
Sure, we can do that for local Klang Valley addresses via door-to-door dispatch delivery. You may select your preferred delivery date in the calendar upon checkout.
However, we are unable to guarantee a specific delivery date for outstation and international orders as delivery duration highly depends on logistic traffic.
Can you help me curate a gift?
For sure! For individual customised gifting for one gift set, we have a minimum spend of RM500 which includes a tailored customer service concierge to curate and deliver a hyper personalised gift customised for your recipient.
For customised corporate or bulk gifting, kindly email us at email@example.com to get started!
What is your lead time?
For online orders, we typically require 2-4 working days to prepare your gift before delivery. As for delivery lead time, kindly refer to our table below (link to question no.1 under Delivery and Shipping)
Does a message card come with every gift?
Yes! Nothing beats a heartfelt and sincere message that comes with a gift. You may enter your message to your recipient in the Message column upon checkout.
Are messages printed or handwritten on the message card?
All message cards will be printed in a designed card. If you wish to have your message handwritten instead, kindly include a remark upon checkout!
I would like to remain anonymous as the gift is a surprise! Is that possible?
Yes, definitely! Kindly select “I want to remain anonymous” on the checkbox upon checkout, and we will conceal the identity of the sender of the gift box.
Is shipping included?
Product prices stated on the website are excluding shipping fees, which will be calculated based on the recipient address upon checkout.
How long does it take for my order to arrive?
Kindly refer to the table above.
What are your delivery methods and charges?
We offer 2 delivery methods:
Local Door-to-door Dispatch Delivery for Klang Valley Only (Eg: Lalamove, Mr.Speedy, etc)
Express Standard Shipping via Courier (Eg: Gdex, DHL, FedEx, etc)
Delivery charges for Local Door-to-door Dispatch Delivery are calculated upon checkout by distance between RM20-RM35, while Express Standard Shipping ranges between RM35-RM45.
How does the Delivery Date Picker on the product page work?
Our Delivery Date Picker function is for selection of desired date for gifts to be delivered.
For Klang Valley addresses, we are able to deliver on the selected date due to door-to-door same day delivery.
However, for other locations using Standard Express Delivery (Gdex, DHL, FedEx, etc), kindly note that lead time for respective locations need to be factored in, and we are unable to guarantee the actual delivery date as delays may occur depending on our logistic partner volume and traffic.
Rest assured that our team will try our level best to estimate the closest delivery date according to the Delivery Date Picker selection.
Where can I find my tracking number?
Tracking number is available for all deliveries via Express Standard Shipping, which will be updated via email once your gift set is sent out from our HQ!
As for Local Door-to-door Dispatch Delivery within Klang Valley, there will be no tracking number available, and order/delivery status will be updated regularly via email so you know when your recipient is targeted to receive your gift!
Can I self pick-up from your office?
Due to social distancing in view of the pandemic, we are unable to provide self pick-up option to safeguard our customers and also our staff team.
However, if you have an urgent request, kindly reach out to our Customer Service Hotline on WhatsApp at +60127331672.
Got a notification that my order was delivered, but my recipient has not received it. What should I do?
Kindly reach out to our Customer Service Hotline on WhatsApp at +60127331672, and our team will assist accordingly!
Do you provide delivery concierge services?
Yes, we provide a full Delivery Concierge Service for bulk or corporate orders where we would contact each recipient a few days before delivery date to ensure that recipient will be present during the delivery and will be safely collected, liaising with individual courier and delivery personnel for every gift set, and provide a full report of successful deliveries complete with tracking numbers and photo proofs of deliveries to be sent to our clients.
Do you ship internationally?
Yes, we do! Shipping fee will be calculated upon checkout. If your preferred International destination is not in our list, kindly reach out to us via our Customer Service Hotline on WhatsApp at +60127331672, and our team will assist accordingly!
Can you ship to multiple addresses?
Yes, we can! Kindly inquire within to make the necessary arrangements!
Which forms of payment do you accept?
We accept credit card payment, Paypal, online banking and e-wallet payments via our website.
We also accept manual bank transfers as well! Kindly email us your payment transfer receipt at firstname.lastname@example.org for us to verify your payment and process your order!
Would love to be in touch ASAP, do you have a phone number?
Sure! Kindly reach out to us via our Customer Service Hotline on WhatsApp at +60127331672, and our team will assist accordingly within working hours!
What are your opening hours?
Kindly note that our operating hours are as below:
Mon-Fri: 10AM - 6PM
Sat: 10AM - 2PM
Would love to be part of the WISHFUL team! How can I send my CV over?
We are always looking to expand and grow our team with talented and like-minded individuals! Do email us your CV at email@example.com, and we will reach out to you when we have an opening!
Why happens when I become your newsletter subscriber?
As a newsletter subscriber, you will be the first to know about our latest product and gift collection launches, and be in a special WISHFUL Club community where we give out special discounts and promo codes especially for our subscribers and loyal customers!
Only perks and benefits in store for being a WISHFUL Club subscriber! We can’t wait to have you!
Why is an email address needed when placing an order?
We require an email address for deliveries as order status updates will be sent via emails, so you will be updated on the status of your order and know when you/your recipient will be receiving the gift!
What is your return policy?
All gift set sales are final. Due to the nature of the items we include in our gift sets, we are unable to accept returns, exchanges or issue refunds on items purchased via our website.
My order arrived with missing / faulty item(s). What can I do?
We always try our best to ensure that all gift sets delivered from our office are in the best condition! In the unlikely event that you have noticed a defect or missing item, or you have any suggestions for how we can serve you better, do not hesitate to let us know!
Kindly reach out to us via our Customer Service Hotline on WhatsApp at +60127331672, and our team will assist accordingly.